Refund policy

Returns

I want you to love your RubiSRStar purchase! If you’re not completely happy with your order, you may request a return within 14 days of delivery.

To be eligible for a return, your item must be unused, unworn, and in its original condition and packaging.

To request a return, please contact rubisrstar@gmail.com before sending your item back. If your return is approved, return instructions will be provided.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Items returned without first requesting a return may not be accepted.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives. If your item arrives damaged or defective, or you receive the wrong item, please contact rubisrstar@gmail.com as soon as possible and include photos of the item and packaging.

I’ll review the issue and work with you to make it right.

Non-Returnable Items

The following items are final sale and cannot be returned:

• Clearance or final-sale items
• Personalized or custom-made items
• Items that have been used, worn, washed, altered, or damaged after delivery

Exchanges

The easiest way to exchange an item is to request a return for the original item and, once the return is accepted, place a new order for the item you’d like.

Refunds

Once your return is received and inspected, you’ll be notified whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process the refund.

Original shipping charges are non-refundable.

Questions about a return? Please contact rubisrstar@gmail.com.